Multifaceted Outreach
When communicating the change in our library website and resources, we employed a comprehensive approach to ensure users were well-informed and prepared for the transition. We knew we would have to deliver the message through different channels and mediums in order to reach everyone.
- Prominent text was placed on the top of the former library website with a link to direct users to the new website
- Orientation workshops were organized at various dates and times of the day. These sessions allowed us to guide users through the new website and answer questions
- Announcements were made during instruction sessions to reinforce the message